Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must meet the following requirements
3.Not contain personal data or have been manufacturer-registered
To complete your return, we require a receipt, original accessories, manuals & free promotional items purchased with the item.
Please do not send your purchase back to the manufacturer.
Conditions that will lead to rejected returns or refunds include when the returned item has:
Once your return is received and inspected, we will send you an email/SMS to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, m-pesa or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org