Frequently Asked Questions

Free Shipping Orders | All Orders Above Ksh20,000

Thank you for visiting and shopping at Nara. We offer free shipping for orders above Kshs20,000. The following are the terms and conditions that constitute our Shipping Policy.

1.How long does it take to ship my product?

All orders are processed and delivered within 24-48 hrs. Orders are not shipped or delivered during holidays.

SHIPPING CUTOFF TIMES

NAIROBI METROPOLITAN ORDERS: Orders received by 12pm EAT are shipped out the same business day.

UPCOUNTRY ORDERS: Orders are shipped out the same day if received by 2 pm EAT. Orders received after 2 pm will ship out the following business day.

If we are experiencing a high volume of orders, shipments may be delayed by a few hours. Please allow additional hours in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email, text message or call.

2.Has my order been shipped?

Immediately after placing your order, you will receive a shipment notification via email/SMS which will contain a tracking code as well as a tracking link .